Refund & Return Policy 1. Returns & Refunds We accept returns within 7 days of the delivery date. To be eligible: The item must be unused, in its original packaging, and in the same condition as received. The buyer is responsible for the return shipping costs. Once we receive and inspect the returned product, we will initiate your refund via Bank NEFT/RTGS or PayPal transfer within 5-10 working days. 2. Order Cancellations If you cancel your order before it is dispatched, you will receive a full refund through the original payment method. 3. Damaged or Broken Products If your item arrives damaged or broken: Option 1: Receive a replacement product. Option 2: Receive a full refund covered by the shipping insurance. 4. Insurance Claim Process To expedite insurance claims: Step 1: If the parcel has external damage, take clear photos of the packaging before opening it. Step 2: Open the parcel within 3 days of delivery. Claims will not be processed after this period. Step 3: Immediately notify Both (inlaymarblecrafts@gmail.com) and the shipping carrier (FedEx/DHL) via email. Include: Photos of the damaged packaging and product. Order number and delivery details. Step 4: Provide additional documentation/information if requested by the insurance company. Once the insurance claim is approved, we will process your refund or replacement and notify you via email. 5. Refund Processing Refunds are issued via Bank NEFT/RTGS or PayPal within 5-10 working days after approval. The refund method will match your original payment mode unless otherwise agreed. Contact Us For any queries, please contact our support team at [info.decorcrafter@gmail.com].