Decor Crafter · Canada
Returns & Refunds
Clear return, refund and damage-reporting information for handmade marble inlay products shipped worldwide.
Buyer information
Our return promise
We want every buyer to clearly understand what they are ordering. Because marble inlay products are handmade, heavy and often customized, returns are handled carefully case by case.
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Return request window
Please contact us within 30 days of delivery if you need help with a return. The item should be unused, undamaged and packed safely in original or equally protective packaging.
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Custom and made-to-order products
Custom size, custom design, personalized and made-to-order products are normally not returnable unless the item received is damaged, defective or different from the confirmed order details.
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Damaged or wrong item
If a shipment arrives damaged or incorrect, contact us within 48 hours of delivery with clear photos or video of the outer packing, inner packing and product. This helps us support insurance and resolve the issue quickly.
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Refund timing
Approved refunds are processed after the returned item is received and checked, or after a valid damage claim is accepted. Payment providers and banks may take additional time to show the refund in your account.
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Return shipping cost
Return shipping is usually paid by the buyer unless the issue was caused by our mistake or the item arrived damaged/defective. Import duties, taxes and customs charges are handled according to the destination country's rules.
Need help?
Need help before returning?
Message us first with your order number and photos. We will guide you with the best next step.
Contact our studio