FAQ
Frequently Asked Questions (FAQs)
General Information
What kind of products do you offer?
We specialize in handcrafted marble inlay items including plates, vases, boxes, table tops, flooring, coasters, and more. Each piece is a unique combination of art and tradition, created by skilled artisans.
Are all your products handmade?
Yes, every product is 100% handmade by experienced artisans using traditional inlay techniques passed down through generations.
Where are you located?
Our workshop and office are located in Agra, India — the city known for its rich legacy in marble craftsmanship and the iconic Taj Mahal. My Shop Name (Decor Crafter)
Ordering
How can I place an order?
You can place your order directly through our website. Simply browse your desired item, click “Add to Cart,” and proceed to checkout. For custom or bulk orders, please contact us email us at inlaymarblecrafts@gmail.com directly.
Can I customize a product?
Absolutely! We welcome custom orders. Whether it’s a specific size, design, or stone selection, our team will work with you to bring your vision to life. Contact us to get started with customization.
Is there a minimum order quantity?
No, there is no minimum order quantity for retail customers. For wholesale orders, please reach out to discuss minimums and discounts.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide. All international orders are securely packed and delivered through trusted courier services like DHL, FedEx, or India Post.
How long will my order take to arrive?
Delivery times vary depending on location and product type. Standard ready-to-ship items take 7–14 business days. Customized or bulk orders may take 3–6 weeks including production time.
How can I track my order?
Once your order is shipped, we’ll email you the tracking number and link so you can monitor the delivery in real-time.
Are items insured during transit?
Yes, all orders are insured against damage or loss during shipping. In the rare event of damage, we will replace the item or issue a refund.
Payments
What payment methods do you accept?
We accept major credit/debit cards, PayPal, bank transfers, and UPI (for Indian customers). All transactions are processed securely.
Is it safe to shop on your website?
Yes, our website is secured with SSL encryption, and we use trusted payment gateways to ensure your personal and financial information is protected.
Do prices include taxes and duties?
Prices shown on our website do not include local import taxes or customs duties. These may apply upon delivery depending on your country’s policies.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for unused, undamaged products. To initiate a return, please contact our support team with your order details.
Do you offer refunds?
Yes, once we receive and inspect the returned item, we will issue a refund to your original payment method within 5–7 business days.
What if I receive a damaged item?
In case of transit damage, please share photos of the item and packaging within 48 hours of delivery. We will replace the item or issue a full refund.
Custom Orders & Bulk Inquiries
Do you accept wholesale or bulk orders?
Yes, we work with retailers, interior designers, architects, and event planners for bulk and wholesale orders. Please get in touch email us at inlaymarblecrafts@gmail.com to discuss your requirements and receive a custom quote.
What is the lead time for custom/bulk orders?
Depending on the quantity and design complexity, bulk orders typically take 3–8 weeks for production plus shipping time. We will give you a specific timeline when you place your order.
Contact & Support
How can I contact you?
You can reach us via the Contact Us page, email us at inlaymarblecrafts@gmail.com, or call us during working hours at +91-9927641146 and also WhatsAppÂ
What are your customer support hours?
We’re available Monday to Saturday, 10:00 AM – 6:00 PM IST. We typically respond to inquiries within 24 hours.
Can I visit your workshop?
Yes, visitors are welcome to visit our workshop in Agra, India.
Full Address 2,A Pushpanjali Puram Phase 1 near orchid Hotel & Jaypee Hotel Fatehabad Road Agra, 282001
Other
Do you offer gift wrapping?
Yes, gift wrapping is available on request. Simply add a note at checkout or contact us after placing your order.
Do you provide certificates of authenticity?
Yes, we provide a Certificate of Authenticity with all genuine marble inlay items, confirming material, craftsmanship, and origin.
