Refund & Return Policy

1. Returns & Refunds
We accept returns within 7 days of the delivery date. To be eligible:

• The item must be unused, in its original packaging, and in the same condition as received.

• The buyer is responsible for the return shipping costs.

• Once we receive and inspect the returned product, we will initiate your refund via Bank NEFT/RTGS or PayPal transfer within 5-10 working days.

2. Order Cancellations
If you cancel your order before it is dispatched, you will receive a full refund through the original payment method.

3. Damaged or Broken Products
If your item arrives damaged or broken:

• Option 1: Receive a replacement product.

• Option 2: Receive a full refund covered by the shipping insurance.

4. Insurance Claim Process
To expedite insurance claims:

• Step 1: If the parcel has external damage, take clear photos of the packaging before opening it.

• Step 2: Open the parcel within 3 days of delivery. Claims will not be processed after this period.

• Step 3: Immediately notify Both (inlaymarblecrafts@gmail.com) and the shipping carrier (FedEx/DHL) via email. Include:

  • Photos of the damaged packaging and product.

  • Order number and delivery details.

• Step 4: Provide additional documentation/information if requested by the insurance company.

Once the insurance claim is approved, we will process your refund or replacement and notify you via email.

5. Refund Processing

• Refunds are issued via Bank NEFT/RTGS or PayPal within 5-10 working days after approval.

• The refund method will match your original payment mode unless otherwise agreed.

Contact Us

For any queries, please contact our support team at [info.decorcrafter@gmail.com].