Privacy Policy

This Privacy Policy explains how Decor Crafter collects, uses, and protects information submitted through inlaymarblecrafts.com.

Who We Are

Our website address is https://inlaymarblecrafts.com/. Decor Crafter is a handmade marble inlay business based in Agra, India. We sell and discuss marble inlay products, custom orders, international enquiries, and related services.

Information We Collect

When you contact us, place an enquiry, create an account, or place an order, we may collect information such as your name, email address, phone or WhatsApp number, billing and shipping address, destination country, product enquiry details, order details, and messages you send to us.

How We Use Your Information

• To respond to product questions, custom-order requests and shipping enquiries
• To process orders, payments, delivery, customer support and after-sales communication
• To provide order updates, invoices, tracking information and service messages
• To improve our website, product pages, customer experience and security
• To meet legal, tax, accounting, fraud-prevention and compliance requirements

WooCommerce, Payments and Orders

Our store uses WooCommerce and payment providers to process orders. Payment details are handled through the relevant payment gateway. We do not ask customers to send sensitive card details by email or WhatsApp.

Contact Forms and WhatsApp

If you send an enquiry through our contact form, email, or WhatsApp, we use the information only to reply, discuss products, custom designs, shipping, trade enquiries, or order support.

Cookies and Analytics

Our website may use cookies and similar technologies for essential store functions, cart sessions, checkout, security, analytics, advertising measurement, and user experience. You can control cookies through your browser settings, but some store features may not work correctly if essential cookies are disabled.

Who We Share Data With

We may share necessary information with service providers that help operate the website, process payments, fulfil orders, manage shipping, provide analytics, prevent fraud, or maintain security. We do not sell customer personal information.

International Customers

International enquiries and orders may require sharing delivery information with shipping, courier, freight, customs, or logistics providers so that the order can be packed, documented, and delivered.

How Long We Keep Information

We keep order, enquiry and customer information only as long as reasonably needed for order fulfilment, customer support, business records, tax/accounting requirements, dispute handling, and legal compliance.

Your Rights

You may contact us to request access, correction, or deletion of personal information where applicable. Some information may need to be retained for legal, tax, accounting, security, or order-record reasons.

Contact

For privacy questions, contact Decor Crafter at [email protected].